We are dedicated to ensuring every SupraNail order is handled with care and delivered promptly. The following Shipping Policy outlines our processing times, delivery options, and tracking procedures to help you understand what to expect when purchasing from the SupraNail Official Website (https://en-supranail.us).
Our goal is to make your experience simple, reliable, and transparent — from checkout to delivery.
Order Processing
Orders are typically prepared and shipped within a short period after payment confirmation. Once your order is confirmed, it is securely packed at our fulfillment center and handed over to trusted carriers for delivery.
Orders placed outside of standard business days or during holidays are processed on the next available working day. You will receive a confirmation email immediately after placing your order, followed by a second email with your tracking information once your shipment has been dispatched.
Shipping Locations
SupraNail ships directly from within the United States using high-quality, FDA-registered and GMP-certified facilities. We deliver to most regions around the world and aim to ensure that all packages arrive safely and promptly.
International delivery is available in many countries, though actual delivery times may depend on local customs and postal regulations. Our global logistics partners are selected for their reliability and professionalism to make sure your product reaches you in excellent condition.
Estimated Delivery Timeframes
Delivery speed varies depending on your location. Customers in the United States generally receive their orders much faster than international buyers. International shipping may take longer due to customs inspections and local delivery processes.
You will always receive a tracking link once your order has shipped, allowing you to monitor the progress of your delivery every step of the way.
Shipping Confirmation & Tracking
After your package is dispatched, you’ll receive an email that includes your tracking number and a link to check your shipment’s progress online. Tracking updates usually appear shortly after dispatch.
If you do not receive your tracking details within a few days of placing your order, please contact our support team at support@supranail.com. so we can assist you right away.
Shipping Fees
Domestic orders shipped within the United States qualify for free shipping on multi-bottle packages. A small handling fee may apply to single-bottle purchases.
International orders may incur additional fees based on the destination, local regulations, or customs requirements. All applicable costs will be displayed during checkout before you complete your purchase.
Delays and Delivery Issues
While our team and delivery partners work hard to ensure timely arrivals, external factors such as weather conditions, customs checks, or carrier delays can sometimes affect transit times. If your order takes longer than expected, our support team will help you track the shipment and ensure it reaches you safely.
In the rare case that a package is lost or does not arrive, we will investigate with the carrier and issue either a replacement or a full refund once the issue is verified.
Address Accuracy
Please review your shipping details carefully before finalizing your purchase. Incorrect or incomplete addresses may cause delays or prevent successful delivery. If you notice an error after placing your order, reach out to our support team immediately to update your information before dispatch.
Damaged or Missing Items
If your shipment arrives with visible damage, missing items, or signs of tampering, please contact us within a few days of delivery. Providing photos of the packaging and contents will help us resolve the issue more efficiently. We’ll gladly send replacements for any damaged items at no additional cost.
Customer Support
For any questions about shipping, delivery status, or special instructions, our customer care team is here to assist. Simply reach out to us at:
📧 Email: support@supranail.com
🌐 Website: https://en-supranail.us
Our team typically replies promptly and ensures every concern is handled with professionalism and care.
Your Confidence, Our Commitment
Every SupraNail order is shipped securely and backed by responsive customer service. From the moment you place your order to the time it reaches your doorstep, we’re here to make sure your experience is smooth, safe, and satisfying.
Your trust means everything to us — and we’ll always go the extra mile to deliver on that promise.